Every interaction, into your CRM.
Gateway answers every call and routes every interaction straight into the CRM you already use. Logged, live-streamed, and acted on — Abilities and Personnel working together, all in one place.
Watch it happen, live.
Stream every active call in real time — transcript, sentiment, and the exact moment Gateway hands over to a human or takes an action.
Written to the CRM you already use.
Gateway doesn't hold your data hostage. Every interaction is logged, structured, and pushed into your CRM of choice — ready for your team, your reports, your compliance.
Structured records
Call details, transcript, action taken, and outcome — field-mapped into your CRM objects.
Two-way sync
Pull client context before the call, push the outcome after it.
Audit-ready
Every interaction becomes a defensible record your CQC inspection can rely on.
Your data, yours
No lock-in. Erase, export, or keep everything — on your terms.
What Gateway can do.
Abilities are the actions Gateway can take on a call. Default is always on; payments and booking switch on as you need them.
Handle, log, route
Answer, understand, and log every interaction. Route to the right person when Gateway knows it should.
Take payment on the line
Collect card or deposit payments securely during a call, in the moment.
Book the assessment
When a caller is ready, book the first care assessment or meeting against your team's availability and write the new client into your CRM funnel.
The human in the loop.
Personnel is how Gateway works with your people — alerting, informing, and stepping in whenever a call needs a human. It pairs with Abilities: when a booking, payment, or complex case needs a person, Gateway hands it to Personnel.
Alert
Urgent or sensitive calls trigger an instant alert to the right person. Falls, safeguarding, escalation — never missed.
Inform
Keep the right people in the loop — carers, managers, admissions — with the summary they need, when they need it.
Take over
Live handover to a human any time. Gateway falls back so the caller always reaches a person when it matters.
Gateway takes the call (Default).
Qualify, book the assessment, log the enquiry, or take payment via an Ability.
Needs a human? Alert, inform, or hand over.
More of the platform, on the way.
Intelligent field operations — scheduling, route optimisation, real-time coordination.
The AI documentation engine that generates, audits, and manages compliant care records.
Put every call to work in your CRM.
Book a demo. See Gateway answer, log, act, and hand off to your people — live.